pdfpix support
Something went wrong and you want a person, or a tool refused your file and printed a message. Write to support@pdfpix.com and we will read it. This page also carries every message the tools can print, word for word, with what each one means and what to do next.
Write to us
support@pdfpix.com is the support address for the site. There is no form, no ticket number and no account to open first. Write in whatever language you are comfortable with and say what you were doing.
Four things make an answer possible: the address of the tool page you were on, the message on screen copied exactly, your browser and operating system, and the rough size and page count of the file. Without the message text there is usually nothing to go on.
Do not attach the document. The tools never upload your file and we do not want a copy of it. If the fault only happens with one file and you can share a version with nothing private in it, say so and we will ask.
What happens when a check fails
Every tool reads its own output back before you can download it. If that read finds fewer characters than the original had, or a page that did not reopen at the size it was written at, the tool throws the candidate away rather than hand it to you. Two of the messages listed at the bottom of this page come from that step, and they are the ones worth trusting most: the tool caught its own mistake.
If the message you saw is not in that list, it came from your browser, not from the tool. Out-of-memory failures on very large files look like a tab that reloads itself. There is no fix for that on our side. Try the file on a machine with more memory, or split it first with organize pages.
Questions people ask
- The tool says my PDF is password protected. What now?
- Run unlock a PDF with the password you know, then use the copy it produces. pdfpix cannot open a file whose password you do not have.
- Can pdfpix recover a lost PDF password?
- No. There is no password recovery, no guessing and no cracking. If you do not have the password, no tool on this site can open the file.
- My file is too big and the tab crashes. Can you fix it?
- Not from our side. The work happens in your browser, so the ceiling is your device's memory. Split the file into parts first, or run it on a machine with more memory.
- Why did a tool refuse to give me the file it just made?
- Because the file failed the check that runs after the job. A refused download means the output lost text or a page that should have survived, and shipping it would have been worse than failing.
- Where do I report a file that fails?
- Write to support@pdfpix.com with the tool page, the message on screen and your browser. Do not attach the document. The message catalog at the bottom of this page covers what the tools themselves print; anything not in it came from the browser.
- Do you keep a copy of a file that failed?
- No. Nothing is uploaded, so there is nothing to keep. A failed run leaves nothing behind once you close the tab.
Where to go next
- Every online PDF tool See every PDF tool on the site on one page, grouped by the job. All free, all in your browser, and your file is never uploaded.
- How it works Understand what runs in the browser tab, what it checks, and what it never sends.
- Privacy Know exactly what leaves the browser and what never does.
- Compress PDF Make a PDF smaller without turning its text into a picture.
The file itself was refused
The rest of this page is the message catalog. Every string below is the exact text a tool can print, taken from the code rather than from a guess about what might go wrong. Find yours and read what follows it.
- This file is not a PDF. The first bytes of the file are not a PDF header. A file renamed from .jpg to .pdf will do this. Check what the file really is, and if it is an image use images to PDF instead.
- This PDF could not be opened. The file is a PDF but its structure is broken past the point the reader can guess. Try repair a PDF, which rebuilds the cross-reference table.
- This PDF is too damaged to open. Truncated files cannot be repaired in this tab. The file ends before the document does, usually because a download or a copy stopped early. Get the file again from the source. Nothing can rebuild bytes that are not there.
- Password-protected PDFs are not supported yet. The tool you picked cannot read an encrypted file. Open it with unlock a PDF first, using the password you know, then run the tool on the copy it gives you.
- That password did not open this PDF. The password is wrong for this file. pdfpix cannot recover or guess a password, and it does not try.
You have not given the tool enough to work with
- Choose at least two PDF files. Merging needs two or more inputs.
- Choose at least one JPG or PNG image. The images-to-PDF tool takes JPG and PNG only.
- Images to PDF accepts JPG and PNG. Use HEIC to PDF for HEIC or HEIF photos and TIFF to PDF for standard and multi-page TIFF scans.
- Enter page numbers such as 1, 3-5. The page box was empty or unreadable.
- Choose pages from 1 to N. A page number in your range is past the end of the document.
- Select at least one item to remove. The privacy scan found metadata but nothing was ticked.
- Enter a header, a footer, or both. The stamp tool needs text to place.
- Mark at least one region to redact. Nothing was marked, so there is nothing to remove.
The tool could not finish the job
- Page N is too large to draw at 300 DPI. Choose a lower resolution. The image the page would produce is bigger than the browser will allocate. Drop to 150 or 96 DPI.
- The stamp falls outside a page. Choose another position, offset or font size. The text would land off the paper on at least one page, so nothing was written.
- This font cannot write one or more characters. Use Latin text for this version. The stamp text contains characters the embedded font has no glyph for.
- This image has no usable dimensions. The image file opened but reports a width or height of zero.
- The selected metadata is no longer present. The file changed between the scan and the strip. Run the scan again.